Refund policy

RETURNS & STORE CREDIT POLICY

We’re a small, independent boutique and operate with a STORE-CREDIT-BASED RETURN POLICY. Approved returns are issued as store credit after inspection. Refunds are not offered as a standard option and are approved only in limited cases involving error or defect.

A-Priori (“we,” “us,” “our”) is committed to ensuring a smooth and transparent return experience. Our Refund Policy outlines the terms and conditions for returns, exchanges, and store credits for purchases made through https://a-priori.us or in-store. By completing a purchase with us, you agree to these terms.

1. HOW RETURNS WORK AT A-PRIORI

ALL APPROVED RETURNS ARE PROCESSED AS STORE CREDIT UNLESS A REFUND HAS BEEN EXPLICITLY APPROVED IN ADVANCE.

  • Return Window: Returns must be initiated within 10 days of purchase. Holiday returns extend to 14 days.

  • Condition: Items must be unworn, unused, and in original condition with tags and packaging.

  • Proof of Purchase: Receipt or order confirmation required.

  • Store Credit Only: Approved returns are issued as store credit.

  • Shipping: Customers are responsible for return shipping unless otherwise approved.

2. FINAL SALE ITEMS

The following items are final sale and cannot be returned or exchanged:

  • Sale items

  • Collaborative footwear

  • Personal care products

  • Hats, underwear, socks, swimwear, gloves

  • Jewelry

  • Perishable goods

  • Home goods (objects, candles, books, etc.)

Store credit exceptions may be made at our discretion.

3. REFUNDS (LIMITED CIRCUMSTANCES ONLY)

Refunds are not a standard option. They are only issued in cases of error or product defect and must be approved before return.

  • Store Credit or Exchange: Default resolution for all approved returns.

  • Store Credit: Never expires and can be used online or in-store.

  • Processing Time: 7–10 business days after inspection.

4. EXCHANGES

We offer direct exchanges for size, color, or style depending on availability. If unavailable, store credit will be issued.

5. SHIPPING & RETURN GUIDELINES

  • Customers are responsible for return shipping costs.

  • Use trackable shipping methods.

  • Items over $100 should be insured.

  • We are not responsible for lost or damaged returns.

  • Original shipping fees are non-refundable.

6. HOW TO START A RETURN OR EXCHANGE

  1. Contact us via the Contact Page or email contactus@a-priori.us

  2. Provide order number and request type (store credit or exchange)

  3. Follow return instructions provided by our team

7. FAIR USE POLICY

We reserve the right to limit or deny returns in cases of excessive or abusive return behavior.